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I have always been a loyal client to AA and don't feel any within your shoppers really should be treated Within this fashion!

Soon after reading some of these opinions I am pretty dissatisfied AA does not seek the services of new administration. I had a problem with leaving our iPad around the plane. When I went back into the gate not a soul would take the time to return to the aircraft and Verify.

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Come across challenges making contact with AA reservation by phone, its always hectic and unachievable to talk to the reservation employees, after contacted. Would prefer to speak by e mail, be sure to give me an email deal with of Ecuador Reservation Department. Many many thanks.

three) May well five at HPN we had to discover chair…lady attendant could not force passenger up ramp onto aircraft, so he walked…..When we arrived at ORD we experienced to locate chair at A different gate….

I am standing at American airlines counter in McAllen, Tx looking ahead to a lodge voucher three hrs right after landing from Flight 5783 which was redirected because of negative temperature above Queretaro.

AA misplaced my baggage in Miami by not having it with me on my flight to Talahassee, Fl and when I lodged a criticism they gave me a file locator to examine standing. It took 3 times to get my baggage And that i needed to vacation to Panama City Aprt to acquire my luggage right after Tallahassee Aprt acquired it and despatched it to Atlanta then to Computer system by Delta.

The definition of shopper service at American Airways is not described in any regarded terms. It does not address the customer or suggest any service in any respect. My daughter, touring solo, experienced the modern practical experience of waiting in line at Heathrow so extended to examine in that she skipped the checkin by 2 MINUTES Even though the plane was on the gate for an additional 45 minutes. The agent, and I use that phrase generously, expected she buy A different ticket for just a later flight at a price of yet another $300. Then proceded to tell her the seat could be assigned in the gate. OK, issue fixed. You believe! Once the gate is assigned she goes to acquire her seat assigned as well as ‘AGENT’ who would not allow her on the very first flight cancelled her seat on both the primary and second flight after taking her funds! So she wasn’t off that very first flight however, THE AGENT took her off! And now she wasn’t on the next flight for which she paid out further cash. The good thing is we had been in communication and she spoke having a supervisor who introduced a seat to her. When she asked who had cancelled the her reservation, they claimed they didn't know. This all happened in a a few hour interval. She last but not least boarded quarter-hour right before departure, I hope. So my husband and I contacted American Airlines to verify if she was in the position to get over the plane and who had cancelled her flight, since there was a fiscal transaction and no money transaction occurs without having a file of who made it, one would Believe, for accounting and theft security applications by itself. My partner known as very first and spoke to JAYNE FUENTES, a supervisor who following a extended conversation gave us NO Facts. She couldn't explain to us if my daughter bought a seat around the flight, acquired within the aircraft, or who bungled the extra order. She truly stated that ‘They can be open up terminals and they don't sign-up that is scheduling or accepting payment for a seat reservation.’ That is certainly exact accounting for you personally. So my spouse thanked her politely for all her help at which stage I said JAYNE FUENTES advised us almost nothing she was of no help in any respect. Then I referred to as American Airlines and spoke to another over at this website supervisor, JANE GRAY, a individual who shouldn't be permitted to reply telephones inside of a jail.

.Stephanie,a supervisor was really impolite and another agent told me ifI wanted to go t oMonterey earlier I should really take a taxi.the agent did not gave me the seats that Unique assistant experienced provided me as a result of my incapacity Ifound just after my third attempt Darlene

On seven/18/fourteen my husband and I were being with your flight 67 from BCN to Jfk. We boarded the aircraft and located that it experienced no wifi or leisure possibilities within the seat. When the meal was served we requested the flight attendant Should the meal experienced any peppers(the vegetable) in it because the “hen” as well as other substances were unrecognizable. My spouse is extremely allergic to peppers and he needed to be certain there were none. The attendant mentioned she had no idea of just what the food stuff components were in possibly choice so he didn't try to eat. How hard wouldn't it be for your catering dept to send out a summary of substances for this sort of challenge? The plane itself was previous and alert on The within. When got over the airplane, the coach section smelled of fecal make a difference and it took pretty some time to the scent to dissipate.

I'm so impressed by Tracy Miller while in the reservations Office. I unintentionally booked a flight to the wrong area and was freaking out, and she worked with me to not merely get me to the proper desired destination but also uncovered the identical selling price.

I am so disappointed in the best way my final flight was handled as what I look at myself a valued shopper/

On Dec. fifth my spouse, Tamar and mates Keith and Janet Burd And that i were getting back from a seven day cruise on Celeb Cruise Traces. We were being scheduled to return from Miami to Louisville, KY through Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we ended up liable to missing our connecting flight away from Charlotte. The ticket agent confident us that we would have an abundance of time to help make the relationship in Charlotte. Nicely, the flight obtained afterwards and later on and also the ticket agent then informed us that we would need to make any connecting flight improvements in Charlotte. Once the airplane at last arrived and all passengers boarded, there was Yet another delay because of mechanical complications. Then, the flight was cancelled and we were informed to return to the gate wherever an agent would rebook us. Alright so…..150 travellers with one agent !

Speaking with the American Airways consultant is really a problem. Did you go throughout the exact same inconvenience or was you practical experience much better that the majority. Share your ideas with us.

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